Support and FAQ
Need help with Navgic? Email our team or browse common questions below. We typically reply within a few business days.
Contact support
Email us for technical issues, campus questions, or partnership inquiries. Include your university or campus, device (iOS, Android, or web), and a short description of what you saw—screenshots help when something looks wrong on the map.
Email support ([email protected])
For privacy and legal topics, also see our Privacy Policy and Terms of Service. Privacy · Terms
Frequently asked questions
Getting started
- Is Navgic free?
- Yes. Navgic is completely free to download and use on iOS, Android, and the web.
- How do I download Navgic?
- Install Navgic from the iOS TestFlight invite or the Android Play internal testing track linked on this site, or open the live web tracker in any modern browser—no account required.
- Do I need an account to use Navgic?
- No. Navgic does not require an account. Open the app or web tracker, pick your university, and start navigating.
- Does Navgic work offline?
- Campus maps and building data are cached on your device for basic navigation. Real-time transit and Veo vehicle location features require an internet connection.
Campuses and features
- Which universities does Navgic support?
- Navgic currently supports Rutgers University, New York University (NYU), Stony Brook University, Binghamton University, Kent State University (PARTA), and the University of Georgia (UGA), with more campuses coming soon.
- Can I search for buildings and places?
- Yes. Use Explore or search in Navgic to find campus buildings and facilities by name, then open walking directions from your location.
- Where can I learn how to use Navgic on my campus?
- See the campus guides on the homepage and blog—including getting started, Rutgers, NYU, Stony Brook, bus tracking, and Veo rides on supported campuses.
Transit and Veo
- How do I track campus buses?
- Open Navgic, select your university, and use the map or transit tools to see live vehicle locations and stop arrivals where data is available. Each campus also has a dedicated bus tracker page on this site.
- Does Navgic show Veo scooters and bikes?
- On supported campuses — currently Rutgers University (New Brunswick), Rutgers University (Newark), and Kent State University (PARTA) — Navgic displays live locations for nearby Veo ride and micromobility vehicles on the campus map. Unlock and pay for rides in the official Veo app; Navgic helps you find what's available nearby.
- Can I unlock or pay for Veo rides inside Navgic?
- No. Navgic shows Veo vehicle locations only. Unlock, pay, and ride through the official Veo app. Rentals, pricing, and ride rules are managed by Veo, not Navgic.
Privacy and accounts
- Does Navgic collect personal data?
- Navgic prioritizes privacy and does not require an account. We collect only the minimal analytics needed to improve the app. See the Privacy Policy for details.
- How do I contact Navgic for help?
- Email support from this Support page with your campus, device, and a short description of the issue. For legal inquiries, review our Terms of Service and Privacy Policy.